RETURN & REFUND POLICY

CANCELLATION

1. IJN First Pharmacy reserves the right to cancel any orders if the product is not available for any reason. We will notify you if that is the case and return any payment that you have made. The refund will be credited to your credit card or bank account, depending on the period of time your financial institution requires to arrange for the refund.
2. You are not allowed to cancel the order once an order confirmation email is issued.

RETURN / REFUND

1. You shall examine the goods immediately upon receiving them for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at ijnfp@ijn.com.my within 7 days of receiving the goods together with proof of payment, picture(s) and description of the deficiencies.damages, failure which we shall have the absolute discretion to reject the claim. Please note that online items are not eligible for return at our physical store locations.
2. Upon confirmation of the Return/Refund item, the customer is required to return the product using the consignment note provided by our customer service. Our preferred courier service will pick-up the items at your doorstep if the pick-up service is available in your area. If the pick-up service is not available in your area, you can conveniently drop-off your items at any nearby Courier Service Centre.
3. You shall be responsible for the risks and condition of the product to be returned until it is received by us. We shall not be liable for any loss or damage to the product prior to its receipt by us. You are advised to pack the product properly to prevent any loss or damage to the product, its box, or its original packaging.
4. Exchange of the product or a refund for the product can be arranged for the following reasons:
   1. If the product delivered is in a damaged or defective condition.
   2. If the product is expired.
   3. If the product is different from the order delivered. 
5. Products for return or refund shall be returned in their original condition, quantity, and packaging as they were first delivered to the customer, together with proof of purchase. You must contact our customer service to report the issue within 7 days upon receiving the goods failure which we shall have the absolute discretion to reject the return or refund request. 
6. We shall inspect the returned product(s) upon its return. If one or more of the conditions in clause 4 and 5 above are fulfilled, you are entitled to choose between an exchange of the product (if available in our stock) or a refund through your payment account (credit card/debit card/bank account), within 30 working days from the approved return date.
7. Products or items that are classified as medical devices, disposable items, or one-time used items are strictly non-exchangeable or returnable for hygienic purposes. In the event of a valid return request for these items, we will issue a refund to you instead.
8. Goods returned for a refund shall be refunded at the price you had paid at the point of ordering.
9. If a product which was ordered and invoiced is not included in the delivery, we shall either refund you the value of the product or replace the product.
10. If any product(s) which was not included in your order was delivered to you, we shall collect the product from you.
11. If you have been charged for a product that has not been delivered, we shall refund you the value of the product as originally charged to you. 
12. Promotion/sale items and purchases made with discount coupons are non-refundable nor exchangeable.

Please note that this return and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

Thank you for choosing IJN First Pharmacy for your wellness and beauty needs. We appreciate your trust in us and are committed to providing a reliable and efficient shipping experience.

If you wish to seek further information or assistance, kindly email our customer service at ijnfp@ijn.com.my or call us at 03-26006984.