Frequently Asked Questions
What is IJN First Pharmacy?
IJN First Pharmacy is a reputable Pharmacy dedicated to providing convenient access to a wide range of pharmaceutical products, health and wellness items, and personal care products. More products are coming soon!
Are the products on IJN First Pharmacy genuine and safe?
Yes, we only source products from authorized distributors and manufacturers to ensure their authenticity and safety. Our products undergo rigorous quality checks to meet industry standards.
Is my personal and payment information secure?
Yes, we take your privacy and security seriously. We use advanced encryption technology to safeguard your personal and payment information, ensuring a secure shopping experience.
Can I return or exchange products?
Yes, we have a return and refund policy. If you receive damaged or incorrect items, or if you're not satisfied with your purchase, please refer to our [Refund and Return Policy Page] for detailed instructions.
How can I contact customer support?
You can contact our customer support team through various channels, including phone, email, and WhatsApp. For more details, please visit our [Contact Us Page].
Can I track my order?
Yes, once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package's progress. You can also log in to your account to access tracking information.
What if I have questions about a specific product?
If you have questions about a product's usage, dosage, side effects, or interactions, we recommend consulting your healthcare provider. You can also contact our customer support for general product information.
Do you offer discounts or promotions?
Yes, we occasionally offer promotions, discounts, and special deals. Keep an eye on our website and subscribe to our newsletter for updates on the latest offers.
Do you have a physical store?
Yes, you may visit our [Location Page] to find the nearest store with you. You're welcome to visit us during our operating hours to explore our products and receive in-person assistance from our knowledgeable pharmacist and pharmacist assistants.
Do you have pharmacists available for consultation in your physical store?
Yes, we have licensed pharmacists on-site who can provide personalized consultations, answer your questions about medications, and offer guidance on health-related concerns.
Can I book an appointment for a consultation with a pharmacist?
You don't need to book an appointment; simply visit our physical store during operating hours, and our pharmacists will be glad to assist you.
Can I pick up my online orders at the physical store?
At this time, we do not have an in-store pickup option available. However, you can conveniently place orders online and have them delivered to your preferred address. If you have any questions about our delivery process, feel free to reach out to our customer support team for assistance.
How can I provide feedback or suggestions?
We value your feedback and suggestions. You can contact us through our customer support channels.
If you have more specific questions or concerns, please don't hesitate to reach out to us at ijnfp@ijn.com.my . We're here to assist you in making informed decisions about your healthcare needs.